| Government websites, budget cuts and public services |
ITU Live is brought to you by Adobe® Connect™.
To view the interview Flash® Player version 8 or higher is required. |
July 2010
Government websites, budget cuts and public services
(Date of interview recording: 6th July 2010)
David Dinsdale, programme director at businesslink.gov.uk; Guy Ker, Publishing Director, Directgov; Bob Gann, head of strategy at NHS Choices; and Alan Banks, managing director, Adobe UK, joined Helen Olsen on ITU Live to discuss government websites, budget cuts and public services - it's no longer a broadcast world, but an interactive one where cost savings can indeed be made.
The interview explores the implications of Government's review of its website domain and whether online citizen and business self service can help the public sector continue to deliver high quality services in the face of unprecedented budget cuts. "Digital delivery per se isn't saving the government money - but it is enabling government to make the choices that will save money."
| Audience Live poll results: | Yes | No |
|---|
| Online services will help the public sector maintain service quality whilst reducing costs. | 100% | 0% |
| Taking syndicated services from another public sector site will help my organisation provide more services whilst reducing development costs. | 94% | 6% |
| Establishing my organisation’s online brand is essential in delivering cost effective online services. | 63% | 37% |
| Establishing my organisation’s online brand is essential in creating a sense of place and community. | 75% | 25% |
| My organisation’s website needs further investment in order to deliver fully accessible, cost saving transactional services. | (modest)
11% (significant)
82% | further
investment needed
7% |
On the ITU Live panel:
| Guy Ker, Publishing Director, Directgov |  | David Dinsdale, Programme Director, businesslink.gov.uk |  |
| Bob Gann, Head of Strategy, NHS Choices |  | Alan Banks, Managing Director, Adobe UK |  |
| Helen Olsen, Editor, ITU and UKauthorITy.com |  | | |
Highlights from the interview include the following: (Please note that if you wish to watch a particular section you will be unable to access it until the video has streamed to the point that you require, ie where the white bar has progressed.)
| Time | Description |
|---|
| 01.24 | COI report on government websites / valuing government websites |
| 07.12 | The latest research from Socitm suggests council websites are not yet ready to support self service |
| 09.40 | Channel mix and consistent transactions |
| 11.00 | Improving the citizen experience |
| 11.47 | Saving money via multiple channels (NHS 'did not attends') |
| 13.08 | What is the cost of failed visits? And is it reasonable to expect councils to develop transactions for all services? |
| 13.20 | EU Point of Single Contact – central infrastructure development for flexible local reuse |
| 17.18 | Syndication of central information and services from NHS Choices, Directgov and Businesslink.gov.uk |
| 20.00 | Trusted content and comment |
| 23.40 | Brand, engagement and trust – but no supersite |
| 27.12 | Public information: NHS Choices 'Behind the Headlines' |
| 29.20 | Collated comment and crowdsourcing: resourcing and implications, Directgov |
| 31.00 | Engaging the user but protecting them from the complexity of government |
| 32.03 | Inclusion, accessibility and usability and the range of digital channels |
| 35.30 | Technology vendors and the integration of customer experience |
| 36.20 | Digital front end for the seamless journey via BusinessLink.gov.uk and Directgov |
| 39.00 | Local environment and local brand |
| 41.30 | Localdirectgov |
| 42.33 | Open data and transparency: Businesslink.gov.uk central procurement information |
| 45.25 | Public service information and engagement |
| 47.45 | Open data, mash ups and free copyright |
| 50.00 | DotGovLabs: shared creativity, innovation and development for shared reuse (wikis, hack days, webconferencing, online advisors, apps) |
| 57.25 | Engaging the back office |
| 60.46 | Self-service telephony as a digital channel |
| 62.45 | Poll Results |
