Channel Shift - are we moving towards Digital by Default?
Wednesday 20th March 2013
UKA Live: Channel Shift - are we moving towards Digital by Default?
In 2010, Martha Lane Fox recommended that public services should go digital by default. Since then - and in many cases, even before that - the entire public sector has been working to make this cost effective, engaging digital public services a reality. So how much progress has been made? What expected, and unexpected, benefits have been gained?
UKAuthority's editorial research team looked at progress in channel shift to digital public services across the sector.
On the UKA Live panel to debate the key issues:
- Rebecca Kemp, Policy Team Leader, Government Digital Service - Cabinet Office
- Kit Wilson, Customer Services Manager, Newport City Council
- Martin Greenwood, Socitm
- Haydn Knight, Director, Capita Software Services