Wednesday 14 October 2009

Local Government IT Excellence Awards 2009

Cheshire West and Chester Council, Hampshire County Council and the London Borough of Hackney received the top honours in this year's Local Government IT Excellence Awards.

This year's awards were separated into three categories - service transformation, customer access and sustainable ICT - and Intellect received a large number of projects of extremely high standard.

The service transformation category was won by Cheshire West and Chester Council for its Revenues and Benefits Systems Convergence project. The council is a new unitary council, established in April 2009. The challenge was to deliver a single technical and operational platform for the new Revenues and Benefits service, and was successfully achieved by the four constituent district and county councils working in close partnership with Capita and Civica. This was delivered on time and on budget to coincide with the launch of the new council. This project has already delivered efficiency improvements with a much improved single service to the citizen and will be the foundation for transforming further citizen services in future.

The sustainable ICT category was won by Hampshire County Council for the Green IT Action Plan. The Action Plan was formulated to provide a framework to improve the performance not only of the council's IT provision, but crucially the sustainability of the whole organisation. The overall aim of the action plan is to ensure ICT is contributing positively to the sustainability of the organisation by reducing energy consumption, improving reuse and recycling of ICT equipment and consumables; utilise ICT to improve sustainability of buildings and working practices, develop ICT's contribution to sustainable communities and use ICT to communicate and share best practice in sustainability.

The customer access category, the final category in this year's awards, was won by the London Borough of Hackney for its Citizen Index project. The project transforms the relationship between the people of Hackney and their local authority. It delivers bespoke technology to unify a collection of specialised systems working independently, and a new way of working for staff. It is a long term programme that will be rolled out across the business, enabling service users to interact with the council 24/7, with all their needs being met in one contact. It will result in customer satisfaction increasing, people feeling more positively towards the council and enabling the council to service them more efficiently.

Flintshire County Council received a 'highly commended' award for its Green, Agile and Efficient project. Virtualisation has allowed the council to build a flexible, scalable, resilient and sustainable infrastructure meeting the objectives of the organisation, and expectations of its customers in terms of energy efficiency, carbon reduction and also efficiency gains. It has built a fully virtualised, twin-centre ICT infrastructure. The infrastructure uses the minimum possible hardware resources to provide the right level of support to the council's business systems at any given time.

Crawley Borough Council also received a 'highly commended' award for its Streamlined Customer Transactions through Integration and Tracking project. This local government project delivers service improvement and cost efficiency for street cleaning. It removes all the usual town hall 'red tape'. Using a combination of e-forms, a CRM system, GIS maps, SMS text messaging, email and a series of web calls, information from the customer is passed to the team that will sort out the problem with no paperwork or administrative overhead. Moreover, progress can be tracked online and citizens are informed of outcomes on completion of work.

The awards were presented by Charles Ward, chief operating officer of Intellect and chair of the awards judging panel. He said: "The entries to this year's awards have continued the trend of improving the standards in public service delivery. The winners have once again demonstrated local authorities' ability to implement projects, through the innovative and effective use of technology, that deliver excellence in public services."

The winners and runners up of the 14th Local Government IT Excellence Awards were announced at this year's Socitm Annual Conference.

The awards are the result of collaboration between Intellect, Socitm and SOLACE, and are sponsored by Local Government IT in Use magazine.

Previous years' winners

Follow the links to see details of IT Excellence Award winners from previous years:

IT Excellence Awards 2008

IT Excellence Awards 2007

IT Excellence Awards 2006

IT Excellence Awards 2005

IT Excellence Awards 2004

IT Excellence Awards 2003

IT Excellence Awards 2002

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