Industry voiceFriday 14 July 2017

UKAuthority Rise of the Bots: Can AI help transform public services?

Event hub: Presentations and videos from our event looking at how artificial intelligence (AI), machine learning, robotic process automation and bots can be used to help transform the business of public sector service delivery.

Artificial intelligence has been on the public sector horizon for years, but it has only now developed to the point where a handful of organisations are testing its potential.

Digital leaders need to start thinking now about the promise, and possible pitfalls, in harnessing this new technology.

UKAuthority's event, supported by Microsoft, Arcus Global and Vanad Enovation, explored how artificial intelligence, chat bots and robotic process automation could help transform public service delivery.

Delegates heard from pioneers in its application in public services.  Speakers from EnfieldAylesbury Vale councils, Abertawe Bro Morgannwg University Health Board and NHS England provided delegates with peer to peer insight while speakers from Reform and Royal Society of Arts discussed its potential and key challenges. Microsoft, Arcus Global and Vanad Enovation explored the potential for bots and robotic process automation for today, tomorrow and beyond.

Presentational videos and slides from the day are available below. 

iGovern: AI in public services - Alexander Hitchcock, senior researcher, Reform



Bots and blue collar workers - Benedict Dellot, assistant director, Royal Society of Arts



Generating income and making use of Amazon’s Alexa - Andrew Grant, chief executive and Maryvonne Hassall, digital director, Aylesbury Vale district council 


The future of AI - Denis Kaminskiy, co-founder, Arcus Global



London Borough of Enfield using AI to improve public services - Nadira Hussain, head of ICT and Rocco Labellarte, assistant director of IT, London Borough of Enfield 


The potential of AI - Tim Gregson, chief technology officer and digital advisor, Microsoft 


Does AI and bots have a place in health care?- Dr Samit Shah, clinical commissioner in London and clinical advisor, NHS England  



Building capacity and capability within the finance function - Maria Waters, finance lead, and Brett Thatcher, advanced financial analyst, Abertawe Bro Morgannwg University Health Board

Bringing the blue prism digital workforce to life - Neil Spencer, business development executive, Vanad Group